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Verified by Visa. Click for Details
Procesos MC Perú
:: Help

What countries can I buy from?  

I do not want to pay using a credit card.  Is there another way to purchase your products?  

What is the maximum and minimum amount to purchase?

How long does it take for my order to arrive?

How are claims made if my order arrives in bad shape?

After receiving my order can I change the products?

Is my information private and respected?

What do I do if my order is delayed?

After I enter my Visa card numbers I return to checkout page

Verified By Visa F.A.Q.

You'll receive instructions after your purchase for make the payment with Verified by Visa program

What is Verified by Visa?

How Verified by Visa works

Why should I sign up for Verified by Visa?

Will I need to apply for a new Visa card to use Verified by Visa?

When I enter my Visa card number on the Verified by Visa (visa.com/verified) web site to activate my card, how does Visa protect this information?

I am not an Internet expert. How easy is Verified by Visa to use?

I share the same card number with other family members. How does Verified by Visa work for all of us?

Can I use Verified by Visa from any computer?

  

What countries can I buy from?

 

You only can buy from some countries. Please verify your country here:


I do not want to pay using a credit card.  Is there another way to purchase your products?

 

Besides a credit card you can pay your order with MoneyBookers, Western Union, Money Order (only for USA residents) or making a deposit and/or wire bank transfer to our bank accounts in Spain (only EUR), Peru or USA (only US DOLLARS). Nevertheless, please consider that a credit card payment is done through a reliable and secure server.
 

What is the maximum and minimum amount to purchase?

 

The maximum weight of each order should be 20 Kg. or less. Our system will not allow to make orders with weight superior to the established.
 

How long does it take for my order to arrive?

 

Depending on the destination it generally takes from 4 to 9 working days for EMS International Urgent and 20/40 working days for Traditional shipment . You can track online your shipment with a reference number given to you when your shipment is made (Only available for EMS).
 

How are claims made if my order arrives in bad shape?

 

Please, send an email to sales@cocashop.com

Attach full description of damages and photos if it's possible (We need all information possible for claim to courier).
Remember to open the package in the presence of the carrier and please write down what deficiencies are found. Once the return is made and we verify the deficiency, another order will be sent to you without any cost. The devolution should be made maximum within the 72 hours after you receive the order.
 

After receiving my order can I change the products?

 

Yes, you can change the products but your new order must have the same amount or more. There is a US$ 25 charge and all shipping costs. Please, send a e-mail to

sales@cocashop.com

for your request.

What do I do if my order is delayed?

 

This is not frequent but usually the delay is due to customs inspections and/or other customs procedures. Please verify with the authorities in your country if additional documents are required. To track a delayed order please,  send a e-mail to sales@cocashop.com

 

What is Verified by Visa?

 

Verified by Visa is a unique service that uses personal passwords or identiy information to help protect Visa card numbers against unauthorized use. Once you activate your card, no one else can use your Visa card number to make a purchase online at any participating stores – without your personal password. Verified by Visa is available for most Visa cards from participating financial institutions. Payments for customers enrolled at Verified by Visa are make from our web page https://www.andinareal.com
 

How Verified by Visa works

 

This unique service uses personal passwords to help protect Visa credit and debit cards against unauthorized use. Once you activate your card, no one else can use your Visa card at participating online merchants without your personal password.

Verified by Visa is quick and easy to use. When you submit an order at a participating online store your personalized Verified by Visa window appears.

  • Look for your personal assurance message
  • Enter your password
  • Click submit
  • Complete your purchase

Verified by Visa works with just about any device with an internet connection. There’s no special software to install. Just use a web browser with 128-bit encryption, such as Internet Explorer 4.0 or above, Netscape Navigator 4.0 or above, and AOL 4.0 or above. Be sure that Cookies and Java Script are enabled and that pop-up killers are disabled on your computer.
 

Why should I sign up for Verified by Visa?

 

Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can even happen.
 

Will I need to apply for a new Visa card to use Verified by Visa?

 

Verified by Visa is designed to protect the Visa card(s) that you already have. To see if Verified by Visa is available for your card, click Activate Now and enter your card number on the next page.
 

When I enter my Visa card number on the Verified by Visa (visa.com/verified) web site to activate my card, how does Visa protect this information?

 

Visa takes extensive precautions to secure your card number, and it is only used for the purposes of providing this service. We want you to be assured that your information is properly safeguarded. Payment card information is transmitted using a high level of encryption, and is stored on our secure server behind a firewall to protect against unauthorized access. For more details, see our Privacy & Security promise. The financial institution that issued your Visa card will have additional privacy and security policies. A link to these policies will be available during activation.
 

I am not an Internet expert. How easy is Verified by Visa to use?

 

Verified by Visa is quick and easy to use. When you submit an order at a participating online store, a Verified by Visa window will appear. If you have not activated your Visa card, simply complete the authentication information requested by your card issuer and create a password. After your Visa card is activated, you just enter your password, click submit, and you're done.
 

I share the same card number with other family members. How does Verified by Visa work for all of us?

 

 For some card issuers, everyone on your Visa account will need to activate their card and create their own personal Verified by Visa password so that they can shop at participating online stores. Other card issuers activate the card and all account holders use the same password.
 

Can I use Verified by Visa from any computer?

 

One of the great advantages of Verified by Visa is that it can work with just about any PC with an Internet connection. There's no special software to install. Once you activate your card, you simply shop like normal – and your Visa card number is automatically recognized at checkout. Be sure that Cookies and JavaScript are enabled and that pop-up killers are disabled on your computer.

 

After I enter my Visa card numbers I return to checkout page

 

That is because your bank not aprove the transaction. There are several reasons for this. We have notice that some US banks not aprove payments for peruvian merchants with VISA cards. So, you need use a Mastercard card or call your bank for remove the filter (normally banks only remove that filter for 12 or 24 hours) and try again the payment with your Visa card.


 
Trinidad Moran 322 Lince - Lima 14 - Lima (Peru)
Phone: 511 4212637 | Fax : 511 4212637 | Mobile: 511 97241575 | Email: sales@cocashop.com
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